Monica Medina
About Monica Medina
Monica Medina is the dedicated Billing Manager at Physical Therapy & Sports Medicine Center, known for her exceptional customer service skills and warm, caring presence throughout the organization.
Monica Medina joined PTSMC in 2018 as a front desk coordinator. With 3 years of experience in the medical field, Monica displays great customer service skills, diligence, dedication, and professionalism characteristic of our team members. Monica was recently promoted to our billing division where she enjoys helping others while learning as much as she can.
"Mama Bear" is what she is playfully known as around the office – always making sure that the plants are watered and everyone fed.
"Working at PTSMC has been a great experience, I have learned a lot from my coworkers. Starting at the front desk and now in the billing department has helped me gain a great deal of knowledge. Being able to answer patients' questions and help them understand their plans/benefits is always gratifying."
Professional Journey
- Joined PTSMC in 2018 as Front Desk Coordinator
- 3+ Years of Experience in Medical Field
- Recently Promoted to Billing Division
- Expertise in Insurance and Patient Benefits
- Known for Exceptional Customer Service
Insurance Specialties
- Medicaid
- Blue Cross Blue Shield & Secondary Insurance
- United Healthcare
- Worker's Compensation (All Types)
- Private Insurances
- Personal Injury Protection (PIP)
- Insurance Benefit Explanations
- Billing and Claims Management
Role at PTSMC
Monica's journey from front desk coordinator to billing manager has given her comprehensive insight into patient care and administrative processes. Her promotion to the billing division allows her to combine her customer service skills with technical expertise, helping patients navigate their insurance benefits and billing questions.
Office Presence
Known affectionately as "Mama Bear" around the office, Monica naturally takes care of her colleagues, ensuring the office environment remains welcoming and supportive. From watering plants to making sure everyone is fed, she embodies the caring spirit of PTSMC.
Contact Information
Phone: (240) 774-0222 - Extension 704
Email: [email protected]
Monica is available to assist with billing questions, insurance verification, and benefit explanations.
Personal Life
During her spare time, Monica enjoys spending quality time with her son and daughter. Her nurturing nature extends beyond the workplace to her family life, where she cherishes moments with her children.
Have Billing Questions?
Monica and our billing team are here to help you understand your insurance benefits and billing matters.
< Schedule Your Appointment Today Schedule Your Appointment Today
